Malina Casino - Player’s game winnings not credited.

So I won at a game, the game "froze" I never got the winnings and then the cool story begins.

I talk to am agent via chat, provide him all the necessary details and he says that he forwarded the issue to the department which deals with problems like this.

It's over 10 days now and nothing happens. I've sent 3 emails and got no response. The last attempt I made to talk to am agent via chat, tje agent just left the chat without even say a word. Very unprofessional service.

Dear Acwho12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was the winning bet recorded in your game history?
• Is there any other record of the winnings made due to this bet?
• Could you please share your communication with the casino and other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Acwho12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.