The player from Greece won a game, but it froze, preventing them from receiving the winnings. Despite providing necessary details to an agent and sending multiple emails, the issue remains unresolved after over 10 days.
So I won at a game, the game "froze" I never got the winnings and then the cool story begins.
I talk to am agent via chat, provide him all the necessary details and he says that he forwarded the issue to the department which deals with problems like this.
It's over 10 days now and nothing happens. I've sent 3 emails and got no response. The last attempt I made to talk to am agent via chat, tje agent just left the chat without even say a word. Very unprofessional service.
Dear Acwho12,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas