Malina Casino - Player’s account has been closed and withdrawals canceled.

Good morning. I have an account in malina casino and after a huge delay they complete my first withdrawal. After they deposit my money the first time i played again and made 3 withdrawal of 850€ total. This happened last Tuesday 30.10.2024. So yesterday 3.11.2024 they closed my account and also received 3 mails saying my withdrawals have been cancelled. I mailed them to know the reasons why they closed my account and they said its an administrative decision (mail attached). I have no news about my money! I tried the chat, i tried via mail and no responce. They just gonna steal my money. All they want is to lose money and when you win some money they just close your account. Scam casino! Please help me

Dear tilemachosgyrnas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did the winnings you managed to withdraw originate from the same deposit in the casino?
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear tilemachosgyrnas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.