HomeComplaintsMalina Casino - Player is unable to access the casino site.

Malina Casino - Player is unable to access the casino site.

Amount: €545

Malina Casino
Safety Index:Very high
Submitted: 12 Sep 2024 | Case closed : 25 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Portugal was unable to access the Malina Casino site and questioned whether his account had been blocked. He sought assistance regarding this issue. The Complaints Team reached out to gather more information and extended the response time by 7 days. However, due to the lack of response from the player, the complaint was ultimately rejected.

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2 months ago
Translation

I can't access the malina casino site!

Have I been blocked? Can you help?

Thank you

Gilberto S.

Edited by a Casino Guru admin
Automatic translation:
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2 months ago

Dear gilbertomaximino49,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem accessing the casino website. In order to help you more effectively, I’d like to ask a few questions to better understand the situation:

  1. Could you please send me a screenshot of the error message you’re seeing when you try to access the casino website?
  2. When was the last time you were able to successfully access the casino?
  3. Have you tried clearing your cookies and cache, deleting your browser history, and using a different browser or device to open the website?
  4. Lastly, have you reached out to customer support via email at support@malinacasino.com to inquire about a possible solution to your problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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2 months ago

Dear gilbertomaximino49,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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