The player from Portugal was unable to access the Malina Casino site and questioned whether his account had been blocked. He sought assistance regarding this issue. The Complaints Team reached out to gather more information and extended the response time by 7 days. However, due to the lack of response from the player, the complaint was ultimately rejected.
Malina Casino - Player is unable to access the casino site.
Amount: €545
Malina Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I can't access the malina casino site!
Have I been blocked? Can you help?
Thank you
Gilberto S.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 month ago
Dear gilbertomaximino49,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem accessing the casino website. In order to help you more effectively, I’d like to ask a few questions to better understand the situation:
- Could you please send me a screenshot of the error message you’re seeing when you try to access the casino website?
- When was the last time you were able to successfully access the casino?
- Have you tried clearing your cookies and cache, deleting your browser history, and using a different browser or device to open the website?
- Lastly, have you reached out to customer support via email at support@malinacasino.com to inquire about a possible solution to your problem?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
