The player from Finland requested to be blocked from the online casino due to their addiction, but they were informed by the live chat that there were no blocks and they were free to deposit and play. However, later they discovered that they should have been excluded. Although the player asked the casino about a possible block before registration and used another email address and other personal information, she provided the casino's CS representative with her true and valid name, surname, DOB, and phone number, which match the personal data that were self-excluded in the past. After more than a month without progress, we decided to close the case as unresolved due to the fact the casino was not able to provide us with the relevant information and details requested despite they were provided with enough extra time on top of our standard timers.
Mahti Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Black points: 250
Amount: €350
Mahti Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
1 year ago
