The player from Finland requested to be blocked from the online casino due to their addiction, but they were informed by the live chat that there were no blocks and they were free to deposit and play. However, later they discovered that they should have been excluded. Although the player asked the casino about a possible block before registration and used another email address and other personal information, she provided the casino's CS representative with her true and valid name, surname, DOB, and phone number, which match the personal data that were self-excluded in the past. After more than a month without progress, we decided to close the case as unresolved due to the fact the casino was not able to provide us with the relevant information and details requested despite they were provided with enough extra time on top of our standard timers.
Mahti Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Black points: 250
Amount: €350
Mahti Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Mahti Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
1 year ago
