Mahti Casino Review

The player from Finland requested to be blocked from the online casino due to their addiction, but they were informed by the live chat that there were no blocks and they were free to deposit and play. However, later they discovered that they should have been excluded. Although the player asked the casino about a possible block before registration and used another email address and other personal information, she provided the casino's CS representative with her true and valid name, surname, DOB, and phone number, which match the personal data that were self-excluded in the past. After more than a month without progress, we decided to close the case as unresolved due to the fact the casino was not able to provide us with the relevant information and details requested despite they were provided with enough extra time on top of our standard timers.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that point. He reported that he had been given various reasons for the delay from the casino's customer support, including a high volume of withdrawal requests and a supposed issue with his name. After six days of waiting, the player confirmed that he had received his withdrawal. The issue had been marked as resolved.

The player from Berlin has a verified account and has been waiting since Monday for a 500€ withdrawal to be processed. The casino's live chat service is repeatedly stating that they're experiencing high volume and there may be longer waiting times, leaving the player to feel the casino is stalling to pressure cancellation of the withdrawal. The complaint was resolved as the player got paid out.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. The player had reported inconsistent communication from the casino regarding verification documents for the transfer. He had confirmed that the KYC process was completed and no bonuses had been used to accumulate his winnings. The player hadn't made any successful withdrawals before. He had felt frustrated due to the lack of responses from the casino and believed the issue had needed escalation. Eventually, the player had received his withdrawal and advised others to follow up consistently to ensure payment. The complaint had been marked as 'resolved' by our team.

The player from Ontario had had an issue with an online casino, as her account had not been verified despite her providing all necessary documents, which had resulted in a pending withdrawal of $3500 since February 13, 2024. We had requested more information about the documents and the player's communication with the casino. After some time, the player's account had been verified and the funds had been successfully deposited. The issue had thus been resolved, and the complaint had been marked as 'resolved'.