Magic Win Casino - Player’s withdrawal has been delayed.

Hello 

Hope you can help 

As you can see from the below email I have sent you a site named magicwin.bet and now magicwin1.bet has fraudulently taken money from me and not given back my withdrawal 

They are clearly a very dodgy site as you can see they have had to change their website name in the last month and at the bottom of their homepage it states the following trying to tell people they are a Ltd company when clearly they are not from the U.K. 

Our License

magicwin is owned and operated by MagicwinMLTD of Barge straat 1 and its fully owned subsidiary, Magicwin LTD Address Hollandia 24. magicwin operates under Master License 34389464EU granted by the Curaco. MagicwinMLTD holds a master License 34389464EU . Payment are processed by Magicwin LTD. For any questions or concerns, you may have, please do not hesitate to contact our Support 24/7

they still owe me £200 but if I don’t get it back the site needs closing down for people in the U.K. 

Withdrawal also had to be done via bank transfer with IBAN number 

Hope you can help

Dear Topwaller,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and confirm that your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance. 

Best regards,

Petronela

Hello it was over 21 days ago and I’m getting no response from the customer services

I have been through the verification a l long time ago and that’s all been checked

Thank you very much, Topwaller, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Topwaller!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you for your help

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team