The player from Germany had been waiting for his payout since January 22. Despite his repeated inquiries and previous quick withdrawals, the player had not received his winnings for almost three months. He confirmed that his winnings were accumulated with an active bonus. However, due to the online casino's history of non-responsiveness and its then-current "No Reaction Policy", we were unable to resolve the player's issue. Despite our numerous attempts to communicate with the casino via emails and live chat, the casino had ignored our efforts, leading to the closure of the complaint as "unresolved". This affected the casino's overall rating.
Magic Win Casino - Delayed payout of casino winnings.
Black points: 128
Amount: €500
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 days ago
Public
Public
2 weeks ago
Translation
Hello everyone, I have been waiting for my payout since January 22, 2024. At the beginning, they paid out quite quickly but no matter how often I inquire, I always get the same answer: they are truly sorry, sometimes it takes a little longer due to high demand. Well, almost 3 months is just a little longer.
Automatic translation:
Public
Public
2 weeks ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Magic Win Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if your winnings were accumulated with or without an active bonus?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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Public
1 week ago
Translation
With bonus I did everything according to the rules as I said the first 3 payouts were in my account after 3-5 days but when I won more it was no longer that
Automatic translation:
Public
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5 days ago
Dear Chaser361,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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