The player's received a different bonus as was promised and requesting a refund of his deposit. The complaint was resolved as the player received back his deposit.
Magic Red Casino - The player's received a different bonus as was promised.
Amount: €130
Magic Red Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Hello pozndarya,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Magic Red Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you play with the deposited balance and the bonus you received or you automatically contacted the support to fix the bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
My account has not yet been verified, and it is not required to receive the bonus.
I haven't played yet. I made a deposit of 130 euros and thought that I would receive this bonus. I didn’t receive any bonus, support - you saw what they answered, they want to give me only a 100% bonus. I spoke with support yesterday.
Automatic translation:
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2 years ago
Translation
Can you contact the casino and find out the reason why I was not credited with a 200% bonus?
Is this promotion no longer running?
Will they give this bonus? (I just made a deposit, but haven't played yet). If not, then let them withdraw my deposit back, I'm not going to play with them with such an attitude.
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2 years ago
Translation
I signed up using your link:
https://promo.magicred.com/casino.guru/?PAR=zHC4DSo7muGULPMVKmFsOWNd7ZgqdRLk&AR=749
it clearly states a 200% deposit bonus.
Edited
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2 years ago
Translation
I got my money back.
But I still want to know if your 200% up to €500 bonus works or not?
If not, then don't mislead people.
If yes, then you can ask the casino representative if they can accrue this bonus on my next deposit, because if this bonus still works and I didn’t receive it, then I think it’s their fault that they couldn’t resolve this issue online support.
Automatic translation:
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2 years ago
Hello pozndarya,
Sorry for the late answer, health issues. I will try to find out if it still works but we haven't receive any information from the casino that it wouldn't. If it won't, the casino seemingly forget to update it with us.
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2 years ago
We are currently still trying to find out what might have been the issue. I will let you know what caused the issue as soon as possible.
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2 years ago
Hell pozndarya,
After contacting the casino we have found out that the information regarding the bonus wasn't up to date and in fact your country is restricted for that bonus. If you already have an account you can see the available bonuses there but unfortunately this one is not available for you.
As you have received back your deposit, is there anything else we can assist you with?
