Magic Red Casino - The player's deposit did not arrive.

Hello good day

So my problem is that I made a case in this house Oh yesterday

I made a deposit via pix but so far it hasn't landed in my account Then I try in every way to contact support but no one answers Neither chat nor Gmail

Dear Marcos6255,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Good Morning

On the same day that I make a pix from the deposit

Tried to get in touch with Magic red support

But no one answered me

Now it's been several days now it's hard for me to complain to my bank

I've had problems with other houses similar to this one, it was easy to solve

Simply home asked me to send proof of the deposit that I had made deposit

At the same time already solve my problems

So there was a chat for us to talk to support, something that this house doesn't have

no more problem

I'm going to close

Because it's not worth wasting my time

Dear Marcos6255,

Usually such issues take longer to fix. We had some cases where it was taking a month to resolve the issue as it might take longer for the casino to locate a payment. I would recommend to wait at least a week more and in the meanwhile please keep us updated.

Alright I'll wait another week

Hello Marcos6255,

Can you please advise if there's been any update regarding your case?

Hello good day

Not so far nothing yet.

Thank you Marcos6255 for the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Marcos6255,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter. In the meantime please forward the confirmation of your deposit transaction to me at michal.k@casino.guru

We would like to invite Magic Red Casino to join the conversation.

Dear Magic Red Casino,

Can you please provide more information regarding the player's missing deposit?

I am no longer interested in receiving

Amount of my deposit

It's been a long time

And so far nothing has been resolved.

And it won't even be a waste of time

I already lost...

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to give this case more time to get resolved. We are extending the timer for additional 7 days.

If the casino fails to respond or provide the evidence in the set time frame, we will be forced close the complaint as ‘unresolved’ which will have a negative impact on the casino rating.

So for my part, I already close

I've been waiting for a response from them for more than a month.

I find it very difficult for them to resolve this because the deposit has already landed in the casino account anyway

Now the casino doesn't care anymore.

Dear Marcos6255,

I understand your frustration, but I want you to please understand that Magic Red Casino has thousands of customers and they receive thousands of transactions every day unfortunately as no system is perfect these things happen. I gave the casino representative a "nudge" and they will look into it, so hopefully, they will be able to locate your deposit.

Dear Marcos6255,

Thank you for contacting Magic Red

Your Deposit has been accepted on our system on 2023-01-17,

You may log in to your account and play as you wish, 

You can see your Balance when you log in to your account

if you require assistance with accessing your account

Please contact Magic red support directly,

We wish you a great gaming experience at Magicred.com

Magic Red Support team

I no longer have access to my account

Dear Marcos6255,

I've checked your account with the casino representative and everything should be OK from the casino side. If you have difficulties logging in you are free to contact casino support. Your deposit should be available in your casino account.

Hello good afternoon

There's no way I can log into my account anymore

I've tried talking to support but no response.

But you can end it, it's not worth wasting time for a value that is not worth it

Dear Marcos6255,

I'm sorry to hear that. As I mentioned previously according to the information we have from the casino representative your account has no restrictions and it should be fully available. The missing deposit is available in your balance, so from this point of view, we consider the main issue as solved. It is quite unusual that the casino support is not responding to you as from our experience the support was responding pretty quickly. I will try to get in touch with them as well, to check this.

Anyway, I'm not quite sure if there is anything else we can do in this situation. The login issue needs to be sorted by casino support directly. I understand that this whole situation has cost you time and nerves, but from our side, there is not much else that can be done. Can you consider this complaint as not relevant anymore? If so, I will close it. I hope the casino support will respond and help you with the login asap.

Dear Marcos6255,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.