The player from Finland doesn’t wish to receive any promotional offers. As the player has closed his account, we ended up rejecting this case.
Magic Red Casino - Player wishes to opt out from bonuses.
Amount: €100
Magic Red Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Magic Red Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I didn’t opt for a bonus anywhere, but still it came to me!
Automatic translation:
Public
Public
3 years ago
Dear Teemu,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have created casino account and during the registration I was given an option to accept or decline bonus offers (please see below). Could you please advise which option you have chosen when creating your account?
Have you tried to communicate an option of opting out from bonus offers with the Customer Support?
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I didn't choose the bonus item. But lets be, I already deleted the site IDs. I can't recommend the pages to anyone.
Automatic translation:
Public
Public
3 years ago
Dear Teemu,
Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we can do for you.
I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.
