The player from Germany is experiencing difficulties accessing their casino account due to forgotten password.
Magic Red Casino - Player’s struggling to access their account.
Amount: €1
Magic Red Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I FIND IT RIGHTLY UNFAIR THAT I CANNOT ACCESS MY ACCOUNT, SORRY, I FORGOT MY PASSWORD, (email password and account password) I GIVED MY DATA AS WELL AS MY MOBILE NUMBER, MAGIC RED CASINO COULD CONTACT ME BY MOBILE,
I WISH TO CONTACT MAGIC RED CASINO AND TO SOLVE THE PROBLEM !!
Automatic translation:
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2 years ago
Dear Baddy,
Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if there’s any notification or message when you try to log in? What exactly it says when you try to enter your Username and Password?
Have you received any registration email from the casino? Could you please forward any relevant screenshots to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
I give my email address, forgot password is forwarded but as described I have unfortunately forgotten the password of email .. THE ONLY POSSIBILITY WOULD BE THE CASINO MAGIC RED COULD CONTACT ME VIA MOBILE NUMBER ?! if you want 😞
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2 years ago
Thank you, Baddy, for your reply and forwarded email. Could you please forward any relevant communication between you and the casino too? Looking forward to hearing from you.
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2 years ago
Translation
Petronela has nothing left .. That's all I try to log in, I forgot my password, then that's it. No possibility at my email address and Casino MAGICRED either. I was hoping that Casino MAGICRED could contact me by mobile phone number!?! Confirm for dates etc.
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2 years ago
Have you communicated a possibility to have your old account closed and open a new one since you don't remember the password for your email address? Are there any funds being held by the casino inside your blocked account?
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2 years ago
Translation
Yes, I tried, I was told for legal reasons (data protection) I am not allowed to provide any information. what I understand too
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2 years ago
Thank you very much, Baddy, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Baddy.
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case and hope they will help you regain access to your account.
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2 years ago
Translation
Thanks Matej, I hope we can do it. I want to have good experiences rather than bad ones
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2 years ago
We would like to ask the Magic Red Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
The casino representatives contacted me.
They recommend you to contact the support again, + they will answer here soon.
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2 years ago
Translation
I forgot both passwords email as well as from you MAGICRED Casino to log in 😞😞 I would have liked to solve the problem somehow
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2 years ago
Just the idea, did you set up a backup account in your email? Maybe you can recover your email password first and then resend the password from the casino on your email.
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2 years ago
Dear Magic Red Casino representative,
Is it possible to call the player to verify his cell phone number?
Baddy, was your account fully verified? Did you ever send some documents to the casino from the email which you can't access now?
If yes, then proving that you have the same documents might help.
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2 years ago
Translation
Hello Matej
no unfortunately I was just 1 day had registered again, recommendation by family compassion and also read at Guru Casino.. IN SHORT I DID NOT TIME TO VERIFY MYSELF, 2nd login well forgot password but that's it .
Automatic translation:
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2 years ago
Dear Buddy.
We talked about this case in our internal meeting.
I am not sure if the casino team can help you in this case. They need to follow the regulations, and we believe that in this case, the best option for you is to try to get back access to your email.
Did you contact the company where you created your email? Most of the services have an option how to reset the password. (through security questions, personal details, mails in inbox etc.)
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2 years ago
Translation
Hello Matej, I actually don't have that, will try Thanks for the top 👍
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2 years ago
I am sorry, but it looks like we cannot help anyhow in this case. However, the whole situation is not the casino fault, and they have some rules which they need to follow. Therefore we are rejecting this case.
Baddy, if you need any kind of help, contact me directly. (matej@casino.guru)
