Magic Red Casino - Player’s struggling to access their account.

ICH FINDE ES ZIEMLICH UNFAIR DAS ICH NICHT AUF MEIN KONTO ZUGREIFEN KANN , HABE LEIDER MEIN PASSWORT VERGESSEN, ( email Passwort und Konto Passwort) HABE MEINE DATEN ABGEGEBEN SO WIE MEINE HANDYNUMMER, MAGIC RED CASINO KÖNNTE MICH PER HANDY ERICHEN , ,

ICH WÜNSCHE MITR DAS MAGIC RED CASINO KONTAKT AUFNIMMT UND DAS PROBLEM ZU LÖSEN !!

Dear Baddy,

Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if there’s any notification or message when you try to log in? What exactly it says when you try to enter your Username and Password?

Have you received any registration email from the casino? Could you please forward any relevant screenshots to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ich gebe meine email Adresse an , Passwort vergessen wird weiter geleitet aber wie beschrieben habe leider auch Passwort von email vergessen.. DIE EINZIGE MÖGLICHKEIT WÄRE DAS CASINO MAGIC RED MICH ÜBER HANDYNUMMER KONTAKTIEREN KÖNNTE?! wenn Sie möchten 😞

Thank you, Baddy, for your reply and forwarded email. Could you please forward any relevant communication between you and the casino too? Looking forward to hearing from you.

Petronela habe nichts mehr ..Das ist alles ich versuche mich anzumelden,kommt Passwort vergessen dann das war’s . Keine Möglichkeit an meiner email Adresse und auch Casino MAGICRED nicht. Ich hatte gehofft das Casino MAGICRED mich per Handynummer kontaktieren könnte!?! Wegen Daten bestätigen usw

Have you communicated a possibility to have your old account closed and open a new one since you don't remember the password for your email address? Are there any funds being held by the casino inside your blocked account?

Ja habe ich versucht , wurde mir gesagt aus rechtlichen Gründen (Datenschutz) dürfen keine Auskunft geben . was ich auch verstehe

Thank you very much, Baddy, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Baddy.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case and hope they will help you regain access to your account.

Danke Matej ich hoffe wir schaffen das. Ich möchte in guten lieber als mit schlechte Erfahrungen

We would like to ask the Magic Red Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Matej Dankeschön 👍

The casino representatives contacted me.

They recommend you to contact the support again, + they will answer here soon.

ich habe beide Passwörter vergessen Email so wie auch von euch MAGICRED Casino zum einloggen 😞😞 ich hätte mir gewünscht irgendwie das Problem zu lösen

Just the idea, did you set up a backup account in your email? Maybe you can recover your email password first and then resend the password from the casino on your email.

Matej leider nicht

Dear Magic Red Casino representative,

Is it possible to call the player to verify his cell phone number?

Baddy, was your account fully verified? Did you ever send some documents to the casino from the email which you can't access now?

If yes, then proving that you have the same documents might help.

Hallo Matej

nein leider war ich grade 1 Tag hatte mich neu angemeldet, Empfehlung durch Familie Mitleid und auch bei Guru Casino gelesen.. KURZ ICH KAMM NICHT DAZU MICH ZU VERIFIZIEREN, 2te einloggen tja Passwort vergessen das war’s aber auch .

Dear Buddy.

We talked about this case in our internal meeting.

I am not sure if the casino team can help you in this case. They need to follow the regulations, and we believe that in this case, the best option for you is to try to get back access to your email.

Did you contact the company where you created your email? Most of the services have an option how to reset the password. (through security questions, personal details, mails in inbox etc.)

Hallo Matej , das habe ich tatsächlich nicht, werde es versuchen Danke für den top 👍

I am sorry, but it looks like we cannot help anyhow in this case. However, the whole situation is not the casino fault, and they have some rules which they need to follow. Therefore we are rejecting this case. 

Baddy, if you need any kind of help, contact me directly. (matej@casino.guru)