Magic Red Casino - Player’s bonus winnings have been voided.

Hallo hab das casino über ihre Seite gefunden und weil es richtig gute Bewertungen hat habe ich mich dan über den link angemeldet 50 € eingezahlt und ein bonus von 100€ bekommen. Umsatzen musste ich 1600 was ich auch gemacht habe, und das alles auf kleinen Einsatzen. Als ich dan umgesetzt habe spielte ich auch größere Einsatze und hat am Ende 7890 €. 7000€ wollte ich ausbezahlen. Am nächsten Tag kamm eine Email das ich gegen die bonus Bedingungen verstoßen habe (was ich aber nicht gemacht mache soweit ich ) und die haben das ganze Geld genommen und es waren nur noch 50 € auf dem Konto. Der Verlauf wie ich gespielt habe welche Einsatze ist leer also ich kann nicht beweisen das ich das nicht gemacht weil das schon bestimmt wo den wegmachen würde. Also meine Meinung großer Betrug

Was kann ich da machen weil in meinen Augen ist das nicht wenig Geld

Bitte um Hilfe

Additional comments from the player:

Good day

I made a deposit with a bonus which I then implemented and played with small stakes

When I implemented the bonus I also played larger stakes and so I came up with the € 7000 and wanted to pay out. Today I received an email that I violated the bonus conditions

I had played with bigger stakes and that I could withhold the amount according to their business conditions they can withhold the amount for me I am an absolute fraud and I only signed up for the site because it is in first place with you .. what can I do now

Hello,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and this is what I found https://www.magicred.com/promotions/:

„When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than €4 or €0,50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill and placed single bets equal to or greater than €2,50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. The foregoing shall also apply to any bonus buy features."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule. Please understand that until you place a request for a withdrawal your bonus is active; hence, all the bonus rules must be followed.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to contact me if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.