Madame Chance Casino - Player is complaining that the casino let him play from a restricted country.

They let me deposit even though i have now read uk residents are not accepted ..which makes me think if i won .which i didnt they would not allow withdrawal ...i feel cheated now 

Hello David.

Thank you very much for submitting a complaint through our website. I understand that you think that the casino will not pay out your winnings if you win. This casino operates in the grey zone. Technically they don’t focus on the UK market. Because of the license they restrict UK in their T&Cs but allow players from UK to register and play. We asked them, and they told us that in case UK players win, they will pay them like any other customers. Could you please tell me if they refused to pay out some of your winnings in the past?

Regards, Matej

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No i didnt win anything worth withdrawing ...stoped playing with them now ..thanks

Hello David.

I understand your feelings, but despite your frustration, there is no evidence against the casino from which we can build a case here. I suggest closing the complaint as "rejected" if you agree.

Regards, Matej

No problem  thanks

You're welcome. Have a nice day.

Regards, Matej