Mad Money Casino - Player’s withdrawal has been delayed.

Casino zahlt die Gewinne nicht aus...der Chat kann angeblich keine Auskunft geben, per Mail wird man vertröstet. Konto ist erfolgreich validiert und eine Bestätigung des Auszahlungsantrags habe ich erhalten.....das wars.

Dear Dannyking74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Beantragt am 11.12.22 und es wurde ein Bonus benutzt. Die Umsatzbedingungen wurde beide Male erfüllt

Thank you very much, Dannyking74, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Dannyking74,

I've just reviewed your case and fully understand your concerns about the problems with the withdrawals of your funds. I will contact the casino and we'll see what can be done to help you with your issue.

Dear Mad Money Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please provide any specific reason why the player has been experiencing problems with the withdrawals of their winnings?

I hope to hear from you soon.

Kind regards,

Natalia

Good morning,

Due to our bank transfer issue we have had to move payments to alternative methods which as caused some delays and us getting a bit backed up. We are aware of the players withdrawal and this will be settled asap. We hope any day now we can have this sent to the player. I apologize for the delay.

Thank you

Sehr geehrtes Mad Money Team.....ich habe die Auszahlung auf mein Mifinity eWallet Konto beantragt. Da es möglich ist ohne weitere Probleme mit Mifinity bei Ihnen einzuzahlen, sollten Auszahlungen auch möglich sein. Lg

Thank you very much for the explanation, Mad Money Casino!

Dear Dannyking74, so you were able to request a new withdrawal via Mifinity? Please, let us know when your request will be processed by the casino so we know that your issue is evolving into a positive outcome.

Best regards,

Natalia

Ich habe am 11.12 , am 13.12 per Mifinity eingezahlt und jeweils auch eine Auszahlung auf Mifinity beantragt. Am 22.12...also heute wurde erneut eine Einzahlung per Mifinity getätigt. Mittlerweile habe ich 3 Mails zu einer möglichen Auszahlung erhalten.....so langsam fühle ich mich veräppelt

Sorry for the misunderstanding, so you originally requested a withdrawal to Mifinity? From the casino's message, I understood that it could have been requested via the usual bank transfer.

So, Dannyking74, has the casino asked you about some other possible method for withdrawal?

Nein...das Casino hat mich diesbezüglich nicht kontaktiert. Es wurde auch nie eine Banküberweisung beantragt. Nur Mifinity!

Thank you very much for the clarification, Dannyking74!

Dear Mad Money Casino, we would really appreciate it if you contacted the player to find out what alternative payment method can be used in order to pay his winnings out since you claim that there have been some issues from your side. Or please, inform us if you are going to fix it and provide a withdrawal to the original method used by the player.

Looking forward to hearing from you.

Best regards,

Natalia

Liebes Casino Guru Team.....ich würde Ihnen gerne einige Belege ( Screenshots oder auch Emails ) zukommen lassen , die beweisen wie das Casino die Spieler vertröstet. Es kann doch nicht sein das Mad Money so vorgeht und Casino Guru diese Art und Weise duldet.

Good morning,

I apologize for the delay in communication. Do you have a Skrill account we can use?

Thank you

Nein aber Neteller....wenn das auch möglich ist.

Also ganz ehrlich....was ist denn das für eine Art und Weise die Spieler zu verarschen? Ständig kommen Emails in denen steht das man umgehend bezahlt und dann passiert nichts. Aber Hauptsache fleißig Werbemails verschicken mit Umsatzfreien Spins. Was bringt es wenn Mad Money nicht auszahlt??

Das Casino gehört gesperrt....dort darf niemand mehr einzahlen. Das ist der größte Betrug

Dear Mad Money Casino, we would like to ask you for any updates. Is it possible to send the winnings to the player via Neteller?

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Sorry for the delay in response. We do not have Neteller to pay out. We can use Skrill, AstroPay, or Crypto at the moment. Do you have any of these methods.

I will also check to see if Mifiniti is possible yet.

Dear Dannyking74, would you please check if you have an account among the payment methods that the casino offers? And if not, would you mind creating one to be able to request a withdrawal?

Regards,

Natalia

Dear Dannyking74, thank you for the information. I made your post private so only the involved parties can see your ID.

Dear Mad Money Casino, could you please check the last post by the player, he'd like to receive the winnings via Astropay and provided you with the ID. Please, let us know when the payout will be processed.

Best regards,

Natalia

Ich denke das Mad Money nicht zahlen wird....war ja zu erwarten. Meiner Meinung nach darf für dieses Casino hier keine Werbung mehr gemacht werden. Ab auf die schwarze Liste und gut ist.

Good morning,

Thank you for the AstroPay information. I will add this to your account and send this to accounting for payout. Thank you for your patience and I am sorry for the delay.

My apologizes, this withdrawal was paid on 1/02 via Mifniti in full.

Thank you

Ich habe mehrfach geschrieben das bei mir nichts eingegangen ist. Keine Ahnung wohin Ihr den Betrag überwiesen habt. Aber ok....

Dear Mad Money Casino, could you please send any confirmation that the money was paid out on 2.1.23? You can send it to my email address natalia.b@casino.guru.

Best regards,

Natalia

Good morning,

I have sent proof of payment. This was paid to the players Mifniti account on 1/2/23

Thank you

Dear Dannyking74, I've been sent a confirmation from the casino that the money was paid out on 02.01.2023 to the Minfinity account that you initially used for requesting the withdrawal. Could you please check if you received your money?

Regards,

Natalia

Dear Dannyking74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.