Mad Money Casino Review

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ireland has requested a withdrawal almost two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. The casino informed about troubles with the chosen payment providers and asked the player to pick another one, but after some time the money was sent to the initial payment method. The player hasn't confirmed if the money was credited to his account so we were forced to reject the complaint.

The player from Germany has requested withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We casino informed us that the player's account would be closed as the casino accused her of creating duplicate accounts. After going through the evidence, we came to a conclusion, in accordance with our policy, that the player is blamed unreasonably. The complaint was closed as unresolved.

The player from Lower Saxony has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested withdrawals two weeks prior to submitting this complaint. The casino hasn't reacted to the complaint for a long time, but finally they contacted the player to inform about the issues with payouts. The winnings were then paid out during a month in 3 installments. We closed the complaint as resolved.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has been waiting for his winnings since August. The complaint was closed as unresolved because the casino stopped responding and cooperating. We’ve reopened this complaint at the request of the casino. The player has confirmed receipt of the payment.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal at the beginning of August 2022. The payment was pending longer than usual. The casino informed us about technical issues related to specific payment methods, and it was not able to predict a time frame for processing the payment. There was no progress for more than 5 weeks. Therefore, the complaint was temporarily closed as unresolved. Less than a month after the complaint was closed, the casino provided us with information the payment was fully processed back in October. Based on all the gathered information, we consider the issue resolved.

The player from Ukraine played with a Welcome package bonus, but it seems like the casino confiscated more winnings than it should have. Since the player requested a withdrawal before finishing the wagering requirements for free spins, we were forced to reject this complaint.

The player from Germany has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Cyprus is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Additionally, he's been accused of fraudulent activities while playing Blackjack.

The player from Hungary requested a withdrawal, but it has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal almost three weeks prior to submitting this complaint. The withdrawal was delayed because the casino has been dealing with unexpected delays due to the Russian sanctions placed on some acquiring banks and PSPs. The player confirmed the funds were received approximately 1 month after the withdrawal request was made. The complaint is resolved.

The player from Canada has requested a self-exclusion due to gambling problem via live chat. He was promised by the support agent that his account will be closed in 30 minutes. Unfortunately, it was wrong information. Since we did not find mutual agreement, we were forced to close this case unresolved. Later, the case was reopened since the casino team informed us that player received the refund. The player confirmed it, so the case was closed as 'solved'.

The player from Sweden tried to request self-exclusion, however he didn't send an email to the correct email address. After considering all arguments, we decided that it would be fair if the casino refunded the player's deposit and the casino agreed. Despite the player's disagreement, we consider the issue to be resolved.

The player from Italy is struggling to withdraw his winnings. Additionally, the player cannot access his account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal two weeks ago. Unfortunately, it has not been received yet. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Greece requested a withdrawal, but his withdrawal was refused by his bank. The casino has sent him the withdrawal again and the player has been waiting for it for almost 2 weeks. The player confirmed his issue was resolved.