LynxBet Casino - Player believes that their withdrawal has been delayed.

I submitted a withdrawal request on August 22nd, and the withdrawal process was completed on the 25th. I didn't receive any emails about this, but I verified it on my personal page and was also reassured by chat support that the payment process had been completed.

However, as of September 2nd, the funds have not been deposited into my bank account. Despite continually asking about this, only now have I been informed that Inpay, an intermediary payment company, has apparently not made the payment yet.

It's regrettable that this was only brought to my attention 7 days after the withdrawal process was said to be completed.

For some reason, I was asked to submit my bank statement in order for them to investigate Inpay—I complied, albeit somewhat perplexed.

I was told I wouldn't get a response until next week because of the weekend, landing me with over 10 days without my withdrawal.

On top of this significant delay, there seems to be little chance of the withdrawal happening at all under the guise of 'investigation', so any assistance would be greatly appreciated.

Please favorably consider this request!

The screenshot displays our most recent correspondences.

I have to send several photos because of the lengthy conversation and I must ask you to forgive the poor tone—it stems from quite a bit of anger over the situation(^^)

Dear mokachan1219,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mokachan1219,

Have you received your withdrawal from the casino yet?

After completing the withdrawal procedure on the 25th, I received an email from Linksbet on September 1 stating that the withdrawal was cancelled.

The content of the email is that a technical error occurred during the withdrawal process and the withdrawal failed.

I was asked to apply for withdrawal again, so I am applying for withdrawal.

If there is no withdrawal for 14 days, I will submit a complaint again, so please take care of me!

Thank you for the information. Please let us know when you receive your winnings or when you learn anything new.

I am in the process of applying for the second time, but the withdrawal has not been approved for a week and remains pending.

No matter how many times I inquire, it only says that it is being confirmed.

It's been 3 weeks since the first withdrawal request, but I still haven't withdrawn.

It seems that Linksbet is just making excuses and not letting you withdraw money.

Thank you for the information. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

What does it mean to save winnings with or without an active bonus?

1.This will be my first withdrawal, so I have never withdrawn from Linksbet in the past.

2.KYC authentication has been completed.

Thank you for the screenshot. I was asking you if you played with a bonus or without any bonus.

I played with the bonus, and I met the wagering requirements.

Furthermore, I played carefully to avoid violating the rules, so there is no problem.

That's why the Linksbet side will approve your withdrawal on your first withdrawal request.

Dear mokachan1219, has your withdrawal been approved yet?

My withdrawal was refused 4 times.

Have you contacted customer support about the reason your withdrawal was refused? Please send any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Thank you for your email. It seems that you made a mistake in your address and postal code when you submitted the information necessary for your withdrawal. Have you checked if you submitted all the correct data?

I didn't make a mistake.

Moreover, there is no place to enter the postal code.

I just don't want Linksbet to tell me bullshit and force me to withdraw money.

Thank you very much, mokachan1219, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mokachan1219,

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite LynxBet Casino to join the conversation.

Dear LynxBet Casino,

From the information we have received from the player it looks like the player has filled in all the necessary information in the withdrawal request correctly, can you please explain why was the player's withdrawal request not successful?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The full amount was withdrawn from Linksbet.

And it looks like Linksbet will be closed.

Thank you for solving the problem.

thank you!

Great news, mokachan1219. I'm glad to hear that you successfully received your winnings.

It really looks like LynxBet Casino was closed. I'm happy we were able to help with your complaint regardless.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru