The player from Finland reported that a minor had accessed their account and deposited approximately 1600 euros. Despite having contacted customer service, the casino had not taken any action regarding this issue. The Complaints Team reviewed the situation and determined that the player was considered responsible for all actions taken on their account, including deposits made by a third party. Consequently, the complaint was closed as no further action could be taken by the team.
Lumi Casino - Player's account security has been compromised.
Amount: €1,600
Lumi Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Lumi Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
