The player from Finland reported that a minor had accessed their account and deposited approximately 1600 euros. Despite having contacted customer service, the casino had not taken any action regarding this issue. The Complaints Team reviewed the situation and determined that the player was considered responsible for all actions taken on their account, including deposits made by a third party. Consequently, the complaint was closed as no further action could be taken by the team.
Lumi Casino - Player's account security has been compromised.
Amount: €1,600
Lumi Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
