Lumi Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Lumi Casino has a Below average Safety Index of 5.5, which makes it a less than ideal option for most players in terms of fairness and safety. Keep reading our Lumi Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Lumi Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Lumi Casino review, we extensively examined and analyzed the Terms and Conditions of Lumi Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
According to our approximate calculation or collected information, Lumi Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
We did not find Lumi Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Lumi Casino has landed a Below average Safety Index of 5.5. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: According to our records, Lumi Casino is related to 20 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Lumi Casino. They had a negative effect.
Lumi Casino T&Cs
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lumi Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Lumi Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 0 complaints directly about this casino in our database, as well as 51 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,578 black points in total, out of which 9,578 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Lumi Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, there are no user reviews available for Lumi Casino in our database at this time. In case you have had an enjoyable or disappointing experience with this casino, we encourage you to share your feedback and rating on our website.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Lumi Casino company information and licenses
Lumi Casino belongs to White Hat Gaming Limited and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Lumi Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.
About payment methods and win and withdrawal limits
Lumi Casino accepts 18 payment options. This includes: Neteller, PaySafeCard, VISA, Mastercard, Nordea, Zimpler, POP Pankki, Handelsbanken, Säästöpankki, Aktia, Alandsbanken, OmaSP, OP Bank, Visa Voucher, LuxonPay, Danske Bank, S-Pankki, eZeeWallet.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
EUR 250,000 per spin
EUR 20,000 per month
GBP 250,000 per spin
NOK 50,000 per week
NOK 2,500,000 per spin
NOK 200,000 per month
CAD 250,000 per spin
CAD 5,000 per week
BRL 2,500,000 per spin
CAD 20,000 per month
NZD 250,000 per spin
NZD 5,000 per week
NZD 20,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Lumi Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Finnish
24/7
French
Norwegian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Lumi Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Lumi Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Lumi Casino
You can play these types of games at Lumi Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
Titles supplied by 118 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), NYX Gaming Group, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Lightning Box, Leander Games, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, Relax Gaming, Chance Interactive, Greentube, Endemol Games, Ainsworth, Inspired Gaming, PearFiction Studios, Fantasma Games, Live 5 Gaming, Old Skool Studios, Playzido, Spinmatic, Apollo Games, Nailed it! Games, NetGaming, ALL41 STUDIOS, Armadillo Studios, Revolver Gaming, Northern Lights Gaming, Four Leaf Gaming, Triple Edge Studios, Infinity Dragon Studios, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Asylum Labs, Gameburger Studios, Slingo, Neon Valley Studios, Max Win Gaming, Skywind Group, High Limit Studio, Pulse 8 Studios, Peter & Sons, Blue Guru Games, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Golden Rock Studios, Stormcraft Studios, Red7, 4ThePlayer, AreaVegas, Gacha studios, Ino Games, Oros Gaming, Swintt, Felt Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Shuffle Master, Fortune Factory Studios, Spribe, Lady Luck Games, Spearhead Studios, RAW iGaming, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, Crazy Tooth Studio, Oryx Gaming, Games Inc., Gaming Corps, Leap Gaming, Switch Studios, Blue Ring Studios, Synot Games, Gamevy, SpinPlay Games, Neko Games, Gold Coin Studios, Lucksome, Kalamba Games, Side City, Core Gaming, Colossus Bets, Just For The Win, Storm Gaming, Reel Time Gaming, Snowborn Games, Electric Elephant, Hacksaw Gaming, Print Studios.
Lumi Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Lumi Casino based on the data from our database.
Note: Visit our separate page on Lumi Casino bonuses to learn more about this casino's offers.
Skrill and Neteller depositors cannot claim welcome bonus
Interesting facts
Monthly withdrawal limit up to 20000€ based on VIP level
The following countries are not eligible to play progressive jackpot games, and any winnings of any of the Jackpots will be voided: Germany, Azerbaijan, India, Japan, Malaysia, Qatar and Tunisia (Restricted Jackpot Territories)
Browse all bonuses offered by Lumi Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Lumi Casino
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Safety Index explained
Safety Index of Lumi Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lumi Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.5/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
24 Feb 2022
Complaints about related Jackpot Village Casino (4)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Submitted:
31 Dec 2019
Complaints about related Miami Dice Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
06 Aug 2023
Complaints about related Spinland Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
18 Mar 2024
Complaints about related Dream Vegas Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
15 Jan 2020
Complaints about related Temple Nile Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
24 Dec 2019
Show more complaints (+13)
Discussion
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