Lucy's Casino - Player’s struggling to withdraw their winnings.

lucyscasino.com casino won't pay out my money. Every time they cancel the application for payment, citing a technical failure. I think this casino is a scam! How can I file a complaint to have the license taken away from these scammers?

Dear VVZ1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account has been successfully verified. I was once paid out even for $100, but at the same time I have deposits for $400. They write that they have a "technical failure" and do not give any recommendations. I am a player with 11 years of experience, I know all the tricks of scammers, there is no point in writing to them. Can you tell me how to take away their license?

Thank you very much, VVZ1, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

They canceled my withdrawal 5 times due to a "technical failure", and today they decided to simply stop responding under the guise of a check. I want everyone to know that they are scammers

"A player from Russia is having difficulty withdrawing funds."

I would like to correct you, I'm not from Russia, but from Ukraine, I don't know why Russia is chosen here.

Russia is waging an aggressive war against my country, the city in which I lived was completely destroyed, I ask you to correct my country to "Ukraine". These are 2 completely different countries like the USA and Iraq. Thank you.

Hello VVZ1,

I looked at your complaint and will do my best to help you. I would like to invite Lucy's Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Vladymyr, I'm not able to change your country for you. You chose it when you were registering your profile. Also, you can change it in your profile in the upper right menu, click on settings and let me know if you'll manage to change it. Then I'll correct the text in the summary.

I forwarded the link to Lucy's Casino to this complaint and they closed my account for review, these scammers will not communicate with you or me. Better let's try to write a complaint from the licensee?

If you want to contact their license provider you can do so by sending them an email here: certria@gaminglicences.com

We would like to ask the Lucy's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I emailed these scammers, they don't respond to complaints!

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.