Lucy's Casino Review

The player from Hungary was having difficulties withdrawing winnings due to incomplete verification. After providing the casino with the necessary documents, the player was paid out. The complaint is resolved.

The player from Finland had deposited 50€ to the Casino via Rapid Transfer, but the money was not reflected in her Casino account despite being debited from her bank. The Complaints Team had advised her to contact her payment provider and refrain from making any further deposits until the issue was resolved. The player later confirmed that the issue had been resolved satisfactorily. Consequently, we had marked the complaint as 'resolved'.

The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. Shortly after, the player confirmed that they had received their money and the issue was resolved. The complaint was then marked as 'resolved' by the Complaints Team.

The player from Bulgaria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The Norwegian player had requested a withdrawal of 10,000NOK a month prior, but the process had been stalled due to an ongoing account review. This had been a recurring issue as the player had experienced a similar delay during their first withdrawal. The player's account had been KYC verified and they had a balance of 49,924.17 NOK in the casino. After the complaint had been lodged, the casino resolved the issue and processed the player's withdrawal. The complaint was subsequently marked as 'resolved' by the Complaints Team.

The player from Portugal has been struggling to withdraw his winnings due to ongoing verification. After submitting all the requested documents, the casino told the player that all documents had been received in compliance. The player then tried to request a withdrawal again but was told this would be rejected for security reasons and that the casino would look into the issue. There was no response from the casino to this complaint so it was closed as 'unresolved'. The complaint was then reopened at the request of the casino. They stated that the player had their winnings confiscated due to the use of a VPN, and also that their deposits had been returned. The player confirmed receipt of the payment and that they now consider the matter resolved.