In this review of Lucy's Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Lucy's Casino has a Very low Safety Index of 1.2, which means it ranks very low in terms of fairness and safety according to our methodology. Read our Lucy's Casino review to discover more about this casino and decide whether it is a suitable option for you.
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Lucy's Casino, we meticulously evaluated and analyzed the Terms and Conditions of Lucy's Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, Lucy's Casino is an average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Lucy's Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Lucy's Casino has landed a Very low Safety Index of 1.2. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lucy's Casino to be unfair.
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 17 complaints directly about this casino in our database, as well as 40 complaints about other casinos related to it. Because of these complaints, we've given this casino 18,568 black points in total, out of which 9,708 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
So far, we have received only 4 player reviews of Lucy's Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You can find the reviews in the User reviews part of this page.
Lucy's Casino is owned by Famagousta B.V. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Lucy's Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Lucy's Casino accepts deposits via 31 payment methods. This includes: Skrill, PaySafeCard, Boleto Bancario, Neosurf, Bitcoin (BTC), AstroPay, Transferencia bancaria local, Bank transfer, Flexepin, Bitcoin Cash (BCH), Ethereum (ETH), MiFinity, Litecoin (LTC), Rapid Transfer, LuxonPay, Revolut, PayOp, Jeton, CashtoCode, Citizen, Interac, Interac e-Transfer, Cashlib, Tether (USDT), PayID, SticPay, eZeeWallet, Pay4Fun, INOVAPAY, Voucher, PIX.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
| Withdrawal limits | Win limits |
|---|---|
| EUR 500 per day | EUR 50,000 lifetime net win limit |
| EUR 7,000 per month | EUR 5,000 daily net win limit |
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Lucy's Casino.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
|
|
| Spanish | |
|
|
| Portuguese | |
 |
|
| German | |
|
|
| Finnish | |
|
|
| Italian | |
|
|
| French | |
|
|
| Norwegian | |
|
|
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Lucy's Casino, account management, withdrawal process, etc. We would say Lucy's Casino has an average customer support based on the responses we have received during our testing.
Lucy's Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 70 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Pragmatic Play, Yggdrasil Gaming, Betsoft Gaming, Playson, Evoplay, Saucify, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Booongo (BNG), MrSlotty, Arrow's Edge, Smartsoft Gaming, Bole Gaming, Platipus, Swintt, InBet Games, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, BF Games, Apollo Games, NetGaming, OneTouch, EAGaming, Spinthon, Triple Profits Games (TPG), CT Gaming, TrueLab Games, Dragon Gaming, Mascot Gaming, Spinoro, Zeus Play, PGsoft (Pocket Games Soft), Cool Games, Games Inc., Nucleus Gaming, FunTa Gaming, Leap Gaming, Espresso Games, Fugaso, Felix Gaming, Fa Chai Gaming, Caleta Gaming, Fazi, Gamzix, Kalamba Games, CQ9 Gaming, Manna Play, Vibra Gaming, Funky Games, Triple Cherry, 7Mojos, Netgame, Ruby Play, SuperLotto Plus, Ka Gaming.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Lucy's Casino in our database, which you can find in the 'Bonuses' part of this review.
Browse all bonuses offered by Lucy's Casino, including their no deposit bonus offers and first deposit welcome bonuses.
This is a place to share experience with Lucy's Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Do you have any experience with this casino?
Write a review
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucy's Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Discuss anything related to Lucy's Casino with other players, share your opinion, or get answers to your questions.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
