HomeComplaintsLuckyKong Casino - Player requests deposit refund.
LuckyKong Casino - Player requests deposit refund.
Amount:
€2,500
LuckyKong Casino
Safety Index:Above average
Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
LuckyKong Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Submitted:
20 Jun 2023
|
Case closed : 02 Jul 2023
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
The player from Kuwait wishes to have his recent deposits refunded. He requested to have his account blocked one day prior to submitting this complaint, but the account remained active for now. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Kuwait wishes to have his recent deposits refunded. He requested to have his account blocked one day prior to submitting this complaint, but the account remained active for now. After a closer examination, we ended up rejecting this complaint as unjustified.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you sent any other requests to have your account blocked prior to the following one?
Please understand that it takes 2-4 working days for Customer Support to process your request and to apply the self-exclusion properly. Have you received any notification or confirmation from the casino already?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Alprince2001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you sent any other requests to have your account blocked prior to the following one?
Please understand that it takes 2-4 working days for Customer Support to process your request and to apply the self-exclusion properly. Have you received any notification or confirmation from the casino already?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Unfortunately, we regret to inform you that we cannot assist you in recovering your deposits. It is important to note that it is standard procedure for a self-exclusion request to take a few working days before the casino implements the account block. If I understand correctly, you requested the self-exclusion on the 20th of June, and your account was blocked the following day. Please understand that this timeframe is considered reasonable. Is there any other way we can assist you?
Unfortunately, we regret to inform you that we cannot assist you in recovering your deposits. It is important to note that it is standard procedure for a self-exclusion request to take a few working days before the casino implements the account block. If I understand correctly, you requested the self-exclusion on the 20th of June, and your account was blocked the following day. Please understand that this timeframe is considered reasonable. Is there any other way we can assist you?
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
We sent you an e-mail
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.