The player from Germany had registered and played at the casino despite having a long-standing exclusion with OASIS. The casino operated under a Curacao license and did not have access to the OASIS register, which was only valid for casinos with a German license. The player was asked to provide evidence of her self-exclusion request but failed to respond. Consequently, the complaint was rejected due to the lack of response.
LuckyDreams Casino - Player was allowed to play despite self-exclusion.
Amount: €556
LuckyDreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Despite a long-standing exclusion with OASIS, I was able to register and play at this casino.
Automatic translation:
Public
Public
3 months ago
Dear cindyhuber,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
It's important to note that LuckyDreams Casino operates under the Antillephone license issued by Curacao. This means the casino does not have access to the OASIS register, which is valid only for casinos operating with a German license.
Have you informed LuckyDreams Casino directly of your gambling issues? Have you requested to be self-excluded from this casino? If so, please forward me the email or chat transcript showing the exact date and reason for your self-exclusion request. You can send this to my email address at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
