LuckyDreams Casino - Player was allowed to play despite self-exclusion.

Es war mir trotz langjähriger Sperre bei oasis möglich mich bei diesem Casino anzumelden und zu spielen.

Dear cindyhuber,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

It's important to note that LuckyDreams Casino operates under the Antillephone license issued by Curacao. This means the casino does not have access to the OASIS register, which is valid only for casinos operating with a German license.

Have you informed LuckyDreams Casino directly of your gambling issues? Have you requested to be self-excluded from this casino? If so, please forward me the email or chat transcript showing the exact date and reason for your self-exclusion request. You can send this to my email address at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear cindyhuber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.