The player from India requested a withdrawal two weeks ago on September 6th, but it remains unprocessed despite being fully KYC verified and having previously received withdrawals. The casino continues to delay the request.
LuckyDreams Casino - Player's withdrawal is delayed.
Amount: 50,000 INR
LuckyDreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
3d 14h 48m 59s
Case summary
4 days ago
Public
Public
1 week ago
I placed withdrawal on 6th September still not processed, while chatting with them they saying it will be processed,
My account registered with email - krishpati99@gmail.com
Account is fully kyc verified and also received withdrawal twice they are delaying my withdrawal this time very much
Public
Public
6 days ago
Dear krishpati99,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Did you accumulate your winnings with or without an active bonus?
What types of games did you play?
When was the last time you communicated with customer support regarding the delay of your withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 days ago
Hi
My complete winning is with real money didn't opted for bonus,
I have played Multiple Games In live casino
I have communicated with the support 3days ago,they are saying we are working, received same massage 3time from their support
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
