LuckyDreams Casino - Player’s withdrawal has been delayed due to Brite issues.

Hey,

I have tried numerous times to withdraw the €200 I won from the casino in question, but the €200 has been returned to my game account every time and they tell me to choose another withdrawal method, I have deposited through Brite and I am trying to withdraw through Brite as well, but the casino chat says that there are problems with Brite (Deposits are successful via this Brit)

I have no option to use a withdrawal method other than a direct bank transfer. The casino in question does not offer withdrawal options other than "crypto withdrawals"

I have tried numerous times in the chat to say that it is not possible for me to withdraw using any other method. And it sounds like the problem is that Brite works perfectly normally for deposits, but you can't withdraw.

Also in the meantime, KYC has been completed, which they were without at first, and when this was completed successfully, problems came "with Brite"

Best regards: Anniina ****

Dear Anniinat96,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Do I understand correctly the casino recommended a withdrawal via crypto to you?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Anniinat96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.