The player from Germany has deposited money into casino account but the funds seem to be lost as the deposited amount was lower than the required minimum.
LuckyDreams Casino - Player’s deposit has never been credited to their casino account.
Amount: €27
LuckyDreams Casino
Safety Index:Below averageSafety Index
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5.7
LuckyDreams Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Deposited 0.0099 Ether this morning. Because supposedly. 0.001 etherum minimum deposit is.My deposit disappeared. Support has credited me with 40 free spins as compensation. That doesn't do me any good if 27 euros were stolen. please help .thank you
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2 years ago
Dear wennertom,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account and was lower than the required minimum, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied and much likely the funds have never been received due to insufficient amount.
I have created an account in this specific casino and tried to place a deposit of $20 via Ethereum. Unfortunately, it says that the minimum deposit required through this payment method is 0.01 ETH (while €20 = 0.008306 ETH only).
I'm afraid that your funds can be recovered through the payment provider only. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Translation
Hi. But Coinbase shows payment successful. Then the money would have to be in the casino
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2 years ago
Thank you very much, wennertom, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Wennertom.
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case.
Please could you check what happened with Wennertom's deposit?
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2 years ago
Translation
It's unbelievable that Luckydreams doesn't even tell me who has my money, let alone pay me back. Yes the min deposit was 0.001 etherum. Yes I sent 0.0099. Guilty! Is that a reason to just keep 27 euros? I don't think so and I don't think so. I expect Luckydreams to refund my money immediately. And if it's not up to you. That they contact your payment processor and then my money is sent back. Unbelievable what the casinos can now afford. The same applies to Casinointer
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2 years ago
We would like to ask LuckyDreams Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Wennertom.
We know from your identical case against a different casino that the payment provider takes the deposits below minimum deposit values to cover the fees. Because it is the player's responsibility to follow minimum deposit rules, we cannot blame the casino for losing your deposit.
Therefore we are rejecting this case. I am sorry that you lost the money, please be more careful next time.
