LuckyDreams Casino - Player's account has been closed unexpectedly.

I Had Filled Randome Detail On my Profile Cause It was Not Allowing Me To Deposit Using Astropay Wallet & I Had Also Told One Of Their Live Agent Executive To Change My Profile Details Inorder To Verify My Kyc documents So They Told Me To Upload Adhaar Card & Bank Statement after uploading my documents They have disabled my luckydream Account.

When I Asked Them Why Did You Blocked My Account They Said It's Disabled And we cannot reopen it cause it's Administrator Decision

I have also Sent Them An Email But they have not responded to my email for like 3 working days passed.

I Have Took 1st Deposit Welcome Bonus To Play & where I got 20 free spins set for 5 days in that I won 6000 inr which was converted into real money Which Was A Part of my deposit bonus.

I had Filled My Profile With

Name - Ramesh

Surname - S****

Dear gitadevi8596,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you've experienced with your LuckyDreams account.

To better understand the situation and assist you, could you please clarify a few details for us?

• Did you indeed use random personal details when creating your account, and if so, can you explain why this decision was made?
• Were you able to update your profile details before or after your account was disabled?
• Did the casino provide any specific reason beyond the administrator's decision for permanently disabling your account?
• Could you confirm if you have received any updates from the casino after your initial contact with their live support?

It would also be helpful if you could forward any relevant communications with the casino to petronela.k@casino.guru. This will help us investigate the situation further.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I Have Signup Using Email Id & Password

I Have Option To Fill Profile Details only if I deposit using Upi Or E- wallet - like astropay,skrill,Neteller

I haven't Signup Using Random Details Indeed.

I Have No Option To Edit Or Change My Profile Details Before My Account Was Disabled.

Luckydream Casino Did'nt Provide Any Reason For Disabling My Account in their website.

I had contacted Live Chat Agent They Said We Cannot Reopen Your Account As Per Administrator Decision.

Hi gitadevi8596,

You previously mentioned these details were used when depositing funds into your casino account:

Name: Ramesh

Surname: S****

Is this your actual name and surname, or are they different? If they are different, whose payment method did you use?

Hi gitadevi8596,

Our Fair Gambling Codex establishes clear standards for both casinos and players. One of the key requirements for players is to register using their real, full name. Unfortunately, since you registered your account with a completely false name, we're unable to assist you further.

I regret that we couldn't help resolve this case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future.

Given the circumstances, I will now proceed to reject this complaint.

Thank you for your understanding.