Hello, Mucki,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear LuckyDreams Casino team,
Could you please explain the player's situation in more detail? What steps should the player take to unblock the account and/or withdraw his remaining balance?
If we are talking about a breach of the casino's Terms and Conditions, and disputed funds have been confiscated, feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Hello, Mucki,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear LuckyDreams Casino team,
Could you please explain the player's situation in more detail? What steps should the player take to unblock the account and/or withdraw his remaining balance?
If we are talking about a breach of the casino's Terms and Conditions, and disputed funds have been confiscated, feel free to send the necessary evidence to my email address (branislav.b@casino.guru).