LuckyDreams Casino - Player has been trying to block her account.

Hello,

I have requested Lucky Dreams casino to exclude me and they said maybe we could use some other tools but I was not in favor of this.

They don't have any tools you could set yourself on their website...you have to contact them through email which I did.

Thankyou.

Roberta C***

Dear Roberta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s Responsible Gambling section and I found this:

"In some cases, people have certain gambling issues, when they are not able to find a middle ground between how much they want to play and how much they actually can. If it is also your situation, there is a possibility to exclude yourself from gambling process at our casino. You can activate this option by contacting our Support Service via Live Chat."

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Roberta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Kristina

It has been resolved.

Thankyou!!

Roberta

Awesome news, Roberta. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.