The player from Germany has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.
LuckyDreams Casino - Player has been struggling to withdraw his winnings.
Amount: €1,711
LuckyDreams Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
LuckyDreams Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, dear Casinoguru team.
I paid out a profit of 1711 at said casino with a bonus on April 1st, 2022.
the payout was not processed within 24 hours despite verification.
Since I have a gambling problem I wanted to set betting limits, but the casino doesn't have an option to do this.
As expected, I gambled and lost everything this afternoon.
It can't be that a casino has such a good rating here that takes so much time with the payout and gives the player no way to protect / secure the money. They aimed for me to gamble away everything.
I ask for help dear Casinoguru team
Automatic translation:
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2 years ago
Dear Nico,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that it is not mandatory for all casinos to offer deposit or loss limits. Have you tried to request a self-exclusion instead of loss limits? Have you, in any way, informed the casino about your gambling problem?
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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2 years ago
Translation
I asked in the chat to apply for a self-exclusion before I gamble everything, but there was no response from the casino. Only that the payment would be processed quickly and so I finally gambled everything
Automatic translation:
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2 years ago
Could you please forward screenshots or any supporting evidence that you have informed the casino about your gambling problem? My email address is petronela.k@casino.guru. Please understand that without any supporting evidence we can't proceed with this case as it would be close to impossible to confront the casino. Thank you in advance for your understanding and reply.
