LuckyBlock Casino - Player’s winning account got blocked.

They had highest multiplier tournament. I got about 6000x. But they blocked my account and said it is their final decision. My account is fully verified. And i already had withdrawals, so let's invite casino representative.

Dear Fayzer,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with LuckyBlock Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Also, please forward the email from the casino regarding your account closure to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. I will be waiting for your reply patiently. 

Best regards, 

Veronika

Hello, I have forwarded you message from casino. What additional information do you need?

Thank you very much, Fayzer, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Fayzer for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LuckyBlock Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hi there CG team,

Thank you for bringing this to our attention,

We have picked up that the user made use of abusive gameplay strategies - in this case, the user made wagers below our minimum wager threshold for the promotion in question (Lucky Block Weekend Slots Tournament) - the minimum wager in this case is 0.10 - the user made wagers at 0.05. As a result, the users account was closed.

For reference, you can find details to this tournament here: https://www.luckyblock.com/en/lucky-block-weekend-slots-tournament. By wagering the above mentioned amount on high volatility games as the user did, he is able to exponentially take advantage of the multiplier factor the tournament is based on.

We trust this would be in order,

Best,

Lucky Block Complaints

Dear LuckyBlock Casino Team, could you please provide the betting history of the player as evidence of these abusive gameplay strategies to my email ?(peter.c@casino.guru)

Thank you in advance!

Ooops, Lucky block it seems that you are lying.

Dear Casino Guru, review the attachments

Hi there CG team,

Thanks again for getting in touch with us,

A the user has included a snippet of our ts and cs - I have now also included a snippet of the minimum wager requirement for this specific promotion,

We trust that this will help in providing more clarity on our reasons for account closure.

Best

Lucky Block Complaints

Hi Peter,

I have sent you the email with all required information,

Best,

Lucky Block Complaints

Thank you for providing evidence LuckyBlock Casino Team.

Dear Fayzer, we believe that the steps the casino has taken in this case are justified and therefore, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter