The player from Germany demands a refund of all deposits due to the casino's lack of a valid license for online roulette, which he considers as deceptive. Player's withdrawals were denied due to player opening multiple accounts in the casino. We closed the complaint becasue the player didn't reply to our questions and messages.
LuckyBlock Casino - Player's requests a refund.
Amount: €10,000
LuckyBlock Casino
Safety Index:Above averageSafety Index
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6.5
LuckyBlock Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day, due to issues with another online casino, I have investigated the legal situation and found out that online roulette without a valid license is illegal in Germany.
Since your pages are in German, I assumed they were legal and reputable providers. Apparently, this is not the case.
For this reason, I would like my deposits back.
This issue concerns several accounts. All but one have been deleted by now. I was not aware that only one account per household is accepted. Although I have deleted all others, I couldn't carry out a payout on the last one. However, I was still able to make deposits and play.
I feel deceived by the provider regarding the ability to play. The fact that I was unable to payout my balance, but only lose it, is an outrage.
Automatic translation:
Public
Public
1 year ago
Dear gunnarwolf77,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if there is any withdrawable balance on your casino account? Is your casino account accessible?
- Could you please advise what was the reason the casino give you when they refused to process your withdrawals?
- What was the reason why you created multiple accounts in the casino?
Thank you very much in advance for your reply.
Best regards,
Tomas
