LuckyBlock Casino - Player’s bonus has been refused.

Hi, I signed up to lucky block back sometime in May. I didn't immediately make a deposit or anything bc it just didn't seem extraordinary after looking at it.

A little over two months later, on July 12, I received an email offer. It mentions an exclusive welcome offer where a deposit of $50 will receive a 200% bonus and 500 spins. I felt this deal was a great value, and I deposited.

After depositing, I see that no bonus whatsoever was credited and I contact support. Support informed me that because my account was registered for more than 30 days peior to my deposit, no bonus would be issued.

So they knowingly sent me a bonus for a first deposit after my account had been open for 70 days. They knew that a bonusbwas not available after 30 days but don't bother mentioning that anywhere in the email or terms.

So they essentially tricked me into depositing by sending me an offer they knew I would not qualify for, and now refuse to honor the offer that was sent

Dear runitbckjesus,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing with the online casino.

To better understand your situation and assist you effectively, could you please provide the following details:

• Could you forward us the email offer you received on July 12th that mentioned the exclusive welcome offer? This will help us review the terms and conditions stated in the email.
• Can you confirm if there were any specific terms and conditions mentioned in the email regarding the eligibility period for the bonus?

Please feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear runitbckjesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.