LuckyBlock Casino - Player's account in restricted location has been blocked.

I have been using lucky block casino and deposited over £1450 in bitcoin. they hadn't asked for any information on sign up and gladly let me deposit. I've just been informed Im from a restricted country and had my account blocked. But if I'm from a restricted country why am I allowed to deposit and play? I would like my deposits back as I would never be able to withdraw. I've contacted Curacao but they have no recollection of luckyblock on their site. I have evidence of deposits and live chats

Chat started: 2024-02-08 05:46 PM UTC

(05:46:05 PM) Tinz: Hi I can't access my account can you help please?

(05:46:27 PM) *** Stacy joined the chat ***

(05:46:32 PM) Stacy: Hello and welcome to our Live Chat! My name is Stacy and I will assist you today.

(05:46:47 PM) Stacy: Please allow me a moment to review your account.

(05:47:39 PM) Stacy: Kindly note that since you contacted us from a restricted country your account was temporarily closed 

Dear Tinz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.

• Was your casino profile filled in with the correct personal information before you deposited and played?
• Is there any withdrawable balance on your casino account?

Please let me know if there is any additional information that I have overlooked, otherwise I'll close the complaint.

Thank you in advance for your reply and understanding.

Best regards,

Tomas

Casino.Guru

So you don't help people who have had there money taken by a operator who should not be accepting UK players? And they can deposit as much as they want till they win? That's really unfair on the player as they are just throwing money away

The players who won in online casinos, but their winnings were confiscated due to being from a restricted country may seek our help because in general, we think restricted countries should be sufficiently enforced, and players risking their money should be allowed to cash out their winnings.

Under this principle, we also believe they are allowed to lose and are not eligible for a refund.

I would recommend you research and play only in casinos that allow play players from your country, for example on our website: https://casino.guru/top-online-casinos#tab=RECOMMENDED

Currently, in our review, we inform players that players from the UK are not accepted

Please let me know if there are any other circumstances I haven't considered, otherwise your complaint will be rejected.

Dear Tinz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Personally I think this is shocking behaviour tbh. Luckyblockcasino asks for no sign up information at all and have no license to offer services in the UK so shouldn't accept UK players. And your basically saying casino guru is fine with people using casinos operating out of their jurisdiction.

Terrible

I apologize if there was any misunderstanding.

Was your deposited balance confiscated by the casino, or was any balance withheld?

Dear Tinz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.