LuckyBlock Casino - Player's account has been flagged as multiple accounts.

Hi I have been playing for month on an email adress erased from google database i cannot access anymore cause i supressed the adress in question , i had no access to promotion and everything no abuse from bonus system or whatever of this kind after several deposit and no playing on the erased one of google database ( they should know it was unactive cause of undistributed promotionnal campains ) this afternoon i win 7.5 SOL after about 6 month from them to encash my deposits without any problems of course , tonight after wiinings i'm accused of mutlible accoutn with one i cannot accesss to cause it was supressed from google database , i reach you especially cause i found it especially not fair if i'm not get paid ir doesn't care that much i just want to communicate with other palyer to avoid this "NO KYC" casino but with a kyc , hope you'll make it right id i loose 1K so be it but i want to avoid to other player to fall in the same trap i went to

thanks for reading me

Keep in touch

Dear hiveon8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you had at least 2 accounts in the casino - one under an email address that you canceled and one under your current email address?
• Could you please share a more complete communication between casino support and you regarding the accusations against you?  Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

it's ok this complain can be closed they have deal really poorly with the matter but my withdrawal was accepted so i can actually say no need to piss them off 🙂

Dear hiveon8,

Do I understand correctly you don't wish to pursue the complaint?

Were only your deposits returned?

I'll await your reply.

Dear hiveon8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.