The player from Japan had participated in a casino tournament but had experienced issues with points not being properly credited due to a game glitch. The glitch had affected all participants and the casino had not offered any explanation or point correction. Despite the player's claim, the Complaints Team had been unable to proceed with the complaint due to insufficient evidence provided by the player from previous complaints. The player had been advised to submit additional evidence for reconsideration.
LuckyBlock Casino - Player is facing issues with tournament points calculation.
Amount: 1,000 ₮
LuckyBlock Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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8 months ago
On February 10, I participated in a tournament organized by this casino.
However, due to a glitch in the casino, my points were not properly credited.
Because it was found to be inconsistent with the game history as well, I asked the casino for an explanation, but they refused to give me one.
I would like the casino to submit an accurate game history and calculate the correct points.
https://casino.guru/luckyblock-casino-player-s-tournament-winnings-have
This complaint follows the exact same pattern as another complaint I previously submitted.
Therefore, Adam, who has handled this case in the past, is the appropriate person to handle this case.
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8 months ago
Dear andandjonnyx,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lucky Block Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you share the link to the tournament you participated in?
Has the glitch affected all participants or just your account?
Could you please forward me all the communication between you and the casino relevant to your case? My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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8 months ago
The link is already gone, so I am attaching an image.
This glitch affected the entire group of participants.
The exchange cannot be forwarded as it is already unavailable for viewing.
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8 months ago
Dear andandjonnyx,
We have noticed that you have submitted two complaints regarding the same issue. Unfortunately, I am unable to consider this complaint as your previous complaint was closed due to insufficient evidence provided by you. If you have any additional evidence that may assist us in resolving the matter, please submit a request to reopen your previous complaint. Otherwise, we regret to inform you that there is nothing further we can do. Thank you for your understanding.
