LuckyBlock Casino - Player facing KYC requirements on withdrawal request.

I made a few deposits yesterday that total about $300. I ended up wining 11,000$. When I tried to withdraw they are requesting kyc. I’m from the USA and I know I’m gonna get screwed I’m sure. Is there anything i can do?

Dear Camptrades,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Yes I have provided proof. Drivers license, selfie and utility bill.

Is it possible to make this private?

Every post you make starts as private so it's visible only to casino.guru and the casino, but not the public. Let me give you a list of options:

In case you share any sensitive personal data, they will stay private - visible to casino.guru and the casino.

If you wish to mark any previous responses as private please let me know and I'll make those private as well.

If you don't wish to share screenshots publicly, you can send them to my email at tomas@casino.guru

So far, however, there is no need to post any sensitive data in the complaint thread.

Please let me know if your documents were accepted by the casino and if you received any feedback regarding your submitted documents.

I'll await your response.

They were accepted but I’m from the USA so I can’t play with them. It’s been the same ridiculous answer that they are waiting to hear from the appropriate team to see when I will be refunded. I’m not sure how long that takes

Any updates?

Hi Tomas,

I am preemptively assisting with this case - the user in question will be refunded as he was in a geo-restricted region. The refund of $11 000.00 will be issued back to him in due course - this is something we are actively working on.

Best,

Lucky Block Complaints

Dear Lucky Block representative.

Thank you for updating us about the situation and for the good news for Camptrades.

Dear Camptrades,

Please let us know about any progress in this case.

I most definitely will. Thank you for the response.

I was told the payment would be sent today 🤞

still no sign of my 11k

Got the funds!

Dear Camptrades,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and LuckyBlock Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru