Luckybet Casino - Deposit didn’t show up on the player’s account balance.

Eli tallensin 18.8.2019 2 kertaa 100€, ensimmäinen lähti tililtä mutta ei mennyt pelitilille, toinen meni.

olen ollut monesti sähköpostilla sekä chatissä yhteydessä heihin ja lähettänyt tarvittavat documentit jotka he pyysivät, ollut eutelleriin yhteydessä ja hekin luckybet casinoon.

viimeisin viesti tänään tuli eutellerista että he ovat lähettäneet myös kaiken tarvittavan ja kuulema on siirtynyt toinen mutta toisesta ei kuulunut mitään!!

Hello, Riitta.

Thank you very much for submitting your complaint through our website. Have you received any further explanation/statement from the casino? Could you provide us with some evidence to substantiate your claims?

Best regards, Jozef

voin lähettää teille todisteita, mutta suljin pelitilini koska he eivät maksaneet .

Hello, Riitta

We will now try to get in touch with the casino.

Best regards, Jozef

We would like to ask the Luckybet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Ritta.

Our financial departmnet is on it, and i will propery reply you with a resolution soon.

Luckybet Management

We would like to ask the Luckybet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The hull money was in the account, it look like only the player had issues seeing the cash.

Luckybet Management

what exactly do you mean by -did not enter a bank account , can you please expain it ?

the second deposit was withdrawn from my bank account but never transferred to a gaming account

Dear Riitta.

Could you provide us with screenshot of your total deposits in 18/8/2019, please? Be aware that every proof is marked as sensitive and it isn't visible for the public. 

Best regards, Jozef

Riitta, we can see more than 2 deposits from 18/8/2019 on the proof from the casino. Could you send all of your deposits screenshots from that day, please? 

Hello.

This is a screenshot of the 100 euro deposit , and the only one 100euro we have in the system, i really that this will solve all the issue

luckybet management

Ok, mutta toinen ei koskaan tullut pelitililleni, euteller vahvisti että ne ovat lähteneet pankistani, mutta toinen ei ole tullut pelitililleni.

Dear Luckybet management.

It looks like Riitta has really deposited €100 twice*(based on her screenshots). Could you do an extra research about her issue, please? Maybe it got into your bank account but not her casino account. 

Hello,

The 100 euro has been found at the payment provider company.

Your account with us was in self exclosure status, which we already change to live.

The old withdrawal request has been cancelled.

Please create a new withdrawal request .

Luckybet Management

 

en voi mennä pelitililleni koska suljin sen

the account has been activated for this purpose.

Luckybet Management

Thanks, I'd like to withdraw money to the bank card/visa, it doesn't tell me where to put my information?

choose your card, you will be asked to add your card details, 

did not ask for any card information and there was no place to fill. but it's over, the money was finally found, but i was playing it because i couldn't get my card info, thankfully. now you can close my account permanently because i will never play at your casino. thanks to the guru for taking care of the matter

Hello Ritta ,

I completely understand your feelings and the entire inconovinient situation.

After all this entire process i would like to offer you a continue bonus as a VIP customer , of 150euro cashback bonus.

Deposit 500euro, and we offer a 150 euro cashback, after you wager your 500 euro you'll have an additional 150 to play with.
 

All this will be managed over support@luckybet.com that the management will be following your exchange of emails.

Luckybet Management

Dear Riitta,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.