Lucky7even Casino - Tournament earnings and withdrawal not paid.

I've finished with winnings in three recent tournaments and they will not provide the credits I'm also waiting on a withdrawal which I don't believe wil come

Dear damoroy1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payments are still pending inside the account without being processed?
• Could you please specify how many days ago were your withdrawals requested or when the tournaments were completed?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello good morning thanks for your response.

The first tournament the in have winnings owed from closed on either the 26th or or the 27th of December.

During communication lucky7even has confirmed yes I did win and the winning credits would be transferred to muly account and it just never happens.

first they were telling me it will come it will come now they say it's a system error and needs to be done manually by a manager, everytime I request to speak to a manager they say not possible.

Yesterday they come back and said the credits can not be transferred manually we just have to wait for the system.

The credits owed for this will is approximately $129,600.00 AUD

The withdrawal was was processed on the maybe the 24th it was approved to buy them on 27th of December fully aware this still be a little early but I'm very wary because of the above.

The amount owed on this one is $500.00 AUD

The other two tournament closed yesterday, still no credits received.

The winning credits for this one should of been $10,135.00

There is also a small runners up prize owed for around 50-100 euro for some reason I don't have a screen shot of it.

I've also got most of the chat transcripts from the times we have chatted.

Hi damoroy1984,

Thank you for responding. I apologize if I misinterpreted the forwarded screenshots, but I cannot locate any prize matching the amount you indicated as the disputed sum. The only figures I observe next to your nickname are $1,500 and $2,000.

Could you kindly provide clarification regarding the disputed amount? It appears to reflect the entire prize pool rather than your individual winnings.

Thank you.

Dear damoroy1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.