HomeComplaintsLucky7even Casino - Player's withdrawal is delayed.

Lucky7even Casino - Player's withdrawal is delayed.

Amount: €3,500

Lucky7even Casino
Safety Index:Above average
Submitted: 03 Dec 2023 | Case closed : 19 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Germany had complained that the casino was ignoring her emails and was providing repetitive responses in chat. She had been waiting for days for a payment approval which was still pending. The player had confirmed that her payment was accepted. However, without further updates from the player, we were forced to reject the complaint due to lack of confirmation regarding the issue's resolution.

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11 months ago
Translation

Emails are totally ignored, and you only receive the same responses in chat..

I've been waiting for days for the payment to be approved and nothing happens.


This is unfortunately not the case with other sites.

I do not recommend it.

Automatic translation:
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11 months ago

Dear Dianax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Do I understand correctly that your payment is still pending inside the account without being processed?
  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Edited by a Casino Guru admin
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11 months ago
Translation

Hello


Everything is done, payment has been accepted, now just wait and see.

Automatic translation:
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11 months ago

Great news. Thank you, Dianax, for the update. Please keep me informed about any further developments.

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10 months ago

Dear Dianax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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