The player from Germany deposited twice at the online casino using eZeewallet. The first deposit was processed successfully, but the second deposit has been under investigation for over 36 hours. The player did not respond to our questions, so we rejected the complaint.
Lucky7even Casino - Player's deposit is under investigation.
Amount: €30
Lucky7even Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I made 2 deposits at this casino with ezee wallet the first went through with no problems but the second deposit has been under investigation for more than 36 hours and I'm just told to wait it's under investigation and always the same replies.
I don't understand why it worked the first time and the second time such problems occur.
Automatic translation:
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1 year ago
Dear Relax1979,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please explain who is investigating your second deposit? Is it investigated by the casino or by the payment provider?
Please forward any relevant communication regarding the issue to veronika.l@casino.guru. Alternatively, you may post the screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
The case is said to be being investigated by the casino's finance department, so I asked ezee wallet support to help me with this problem as well.
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1 year ago
Could you please send me any relevant communication between you and the casino as well as between you and the payment provider to veronika.l@casino.guru? Thank you.
