Lucky7even Casino - Player’s deposit hasn't been credited to casino account.

I transferred 100 euros via bank deposit on August 28. My bank withdrew this amount from my account to deposit it into the account of this casino, but they refused the deposit and kept the 100 euros. I contact them every day, and they tell me it's the provider's fault and ask for my patience. Meanwhile, the money has disappeared and I feel like they are making fun of me. I even have a chat conversation with their customer service, who agrees with me, but the money has vanished into their bank account. It's a disgrace.

Dear barbara69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear barbara69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They topped up my account with 100 euros, in the end it was resolved, thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, barbara69, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru