Lucky7even Casino - Player’s account closure request is ignored.

Hello, I played and won some money.

I wanted the withdrawal to happen before playing it down..so I contacted support to close my account, they told me to write and email which I did.i stated that if they don't close it I risk losing it all which I wanted to prevent.Multiple Emails which couldnt be understood clearer to close my account and not ask any questions didnt work to close my account..they just dont give a shit about Player safety thats obvious.i want the money which I asked to cash out, when I asked them to close it and not ask me weird stuff.

Dear Cutzii,

Thank you for submitting this complaint. I’m sorry to hear about the issue you are facing. Please note that we are able to assist only those players who wish to close their account due to gambling addiction.

Could you please confirm if you did not specify the reason for closing your account to the casino's customer support?

Is it possible to set a cooling-off period while your withdrawal request is active, to prevent you from canceling it and continuing to play, thereby risking your balance?

Have you made any successful withdrawals from this casino before?

Lastly, have you completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika