Lucky Wins Casino - Player’s withdrawal has been delayed.

Hey.

I have deposited EUR 30 in the casino on February 1st, recycled the bonus according to the terms and made a withdrawal request for a withdrawal of EUR 500 on February 2nd. On the same day, my account is also "verified".

On April 21st, I received an email saying that my withdrawal was rejected due to technical problems. The money has been returned to the account and I can make a withdrawal request again. So I made a new withdrawal request for the same amount, 500 EUR.

Around the middle of July, I was chatting with the casino's customer service representative, and he told me that they have to reject this withdrawal request for technical reasons, and after that I can make a new request for a withdrawal.

So on July 23, I already made the THIRD withdrawal request for the same amount of 500 EUR. And I still haven't had anyone react to this in any way.

Every time I ask about it in the chat, I get the same answer that the matter is being processed and they are sorry about it, but no one takes responsibility and no one takes care of the matter.

Dear viivamake,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but seven months is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My withdrawal request has been rejected twice, each time after a few months of waiting. Now the third withdrawal request is still being processed. You could only choose a bank transfer as the payment method, where you were asked for bank information, etc. The profits were accumulated with the active bonus, but I completed the recycling in accordance with the conditions.

Dear viivamake,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino  to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino . I wish I could be of more help.

The casino can reopen this complaint anytime.