Lucky Legends Casino - Withdrawal of player's winnings has been delayed.

I'm trying to redeem my winnings, I've tried contacting them time after time they will not answer me for the most part and the time that they have that have only said they have sent my redemption information to the relevant staff for review again.?? Please help

Dear bnicholle88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The lucky legends icon it's showing at the top is not the right one...the icon I have circled in the picture is the right one. Thanks

Dear bnicholle88,

Have you received your withdrawal from the casino yet?

I still have not received my withdrawal and still can't get a response at all.

Hello bnicholle88,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Okay thank you

Dear Bnicholle88,

We have received confirmation from Lucky Legends Casino that the application in question is not associated with them and is, in fact, fake. It is no longer available for download. Since we do not handle issues related to unofficial applications, as they are not real casinos (unless they are officially linked to one), we will be closing your complaint.

Please exercise caution when registering at online casinos and always conduct research before making any deposits.

Best regards,

Nick