The player from the United States had won $1850 at Lucky Hippo Casino but was denied the payout despite having submitted the required documents. The player initially won $400, then won $2500 after multiple $25 deposits; however, attempts to cash out were declined. We reached out to the player for additional information and extended the response time, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.
Lucky Hippo Casino - Player’s winnings are withheld.
Amount: $100
Lucky Hippo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Don't play at Luckyhippocasino they are paying my $1850 that I won I followed the rules I sent all my documents but declined my cash out
first day won on bonus $400 and requested withdraw and then the next day I deposited $25 five times using my credit card until I lost and was left with my last $25 my last chance and I won at The slot 777 game I won up to $2700 then I played and played to the wagered amount and stop at 2500 requested to withdraw . I couldn't believe I was so happy but it was taking long time. I couldn't wait and played more I canceled the cash out and lost $200 $100 $200$200$100 and stoped at $2000 and again I requested to withdraw. I sent all my documents but they declined to pay my winning
Public
Public
6 months ago
Dear aramchang21,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lucky Hippo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any explanation from the casino for why your cashout was declined?
Could you please confirm if you passed the full KYC verification?
Could you kindly specify what type of bonus you activated? Ideally, send me the screenshot or the link.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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