Lucky Hippo Casino - Player’s winnings are withheld.

Don't play at Luckyhippocasino they are paying my $1850 that I won I followed the rules I sent all my documents but declined my cash out

first day won on bonus $400 and requested withdraw and then the next day I deposited $25 five times using my credit card until I lost and was left with my last $25 my last chance and I won at The slot 777 game I won up to $2700 then I played and played to the wagered amount and stop at 2500 requested to withdraw . I couldn't believe I was so happy but it was taking long time. I couldn't wait and played more I canceled the cash out and lost $200 $100 $200$200$100 and stoped at $2000 and again I requested to withdraw. I sent all my documents but they declined to pay my winning

Dear aramchang21,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lucky Hippo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation from the casino for why your cashout was declined?

Could you please confirm if you passed the full KYC verification?

Could you kindly specify what type of bonus you activated? Ideally, send me the screenshot or the link.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear aramchang21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.