HomeComplaintsLucky Crypto Casino - Player's withdrawal has been delayed.

Lucky Crypto Casino - Player's withdrawal has been delayed.

Amount: €430

Lucky Crypto Casino
Safety Index:Below average
Submitted: 18 Dec 2023 | Case closed : 11 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Belgium had requested a withdrawal two weeks ago but hadn't received his funds after three weeks. He confirmed that he had had three successful withdrawals in the past, his KYC verification was complete, and he didn't play with bonuses. However, he hadn't provided any explanation from the casino regarding the delay in payout. Despite our efforts to reach out and extend the complaint resolution timeline, the player had failed to respond, leading us to reject the complaint due to lack of further information.

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10 months ago

Dont paid after 3 week

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10 months ago

Dear Leolena2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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10 months ago

Yes i have win 3 times before, kyc is fully ok, i dont play never with bonus. Regards Mike

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10 months ago

Have you received any explanation from the casino as to why your payout is delayed?

If you received any justification from the casino, please share it with us here, or alternatively, send the correspondence between you and the casino to my email at tomas@casino.guru

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10 months ago

Dear Leolena2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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