Lucky Creek Casino - Player's withdrawal delayed due to additional deposit request.

I’ve tried every route on withdrawing my winnings and they keep asking me deposit more crypto in order to reach a deposit amount of 50% in crypto I’ve been waiting 3 days and not a single dollar

Dear granadomarcus,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Creek Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please describe the history of your deposits, or share a screenshot of your deposits?
• Do I understand correctly the casino is preventing you from withdrawing your winnings due to your deposits predominantly coming from a payment method you are not using for withdrawals?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear granadomarcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes they now have said that I can only get paid in wire transfer but one of there employees had me put my Bitcoin address and said it’s been sent there it’s now been a week and still nothing

I haven’t been paid one single dollar

Thank you very much, granadomarcus, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear granadomarcus,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Creek Casino representative to join this conversation.

Dear Lucky Creek Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi Mirka

Please see the below response for the player. However, our crypto team will reach out to the player in the meantime.  

Our records indicate that the withdrawal request you initiated on May 2nd could not be completed successfully. The funds have been returned to their account, as the cryptocurrency address provided was incorrect. This prevented our processors from completing the transaction. To proceed with the withdrawal, please can the player resubmit their request using a valid Bitcoin (BTC) address. Alternatively, they can provide a valid bank account details for us to process a wire transfer instead. We apologize for the inconvenience and appreciate your cooperation.

For further assistance, don't hesitate to contact us on the Lucky Creek Casino via Live Chat, Toll-Free Phone: 1-888-595-5835 or email us at support@luckycreek.com. 

Regards

Lucky Creek Casino

Dear granadomarcus,

Have you been able to move forward with the withdrawal process?

Dear granadomarcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.