HomeComplaintsLucky Creek Casino - Player's withdrawal delayed due to additional deposit request.

Lucky Creek Casino - Player's withdrawal delayed due to additional deposit request.

Amount: $2,100

Lucky Creek Casino
Safety Index:Below average
Submitted: 22 Apr 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 18h 38m 49s

Case summary

2 days ago

The player from California is unable to withdraw winnings because the casino is asking for more cryptocurrency deposit. The player has been waiting for three days.

Public
Public
1 week ago

I’ve tried every route on withdrawing my winnings and they keep asking me deposit more crypto in order to reach a deposit amount of 50% in crypto I’ve been waiting 3 days and not a single dollar

Public
Public
1 week ago

Dear granadomarcus,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Creek Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please describe the history of your deposits, or share a screenshot of your deposits?
  • Do I understand correctly the casino is preventing you from withdrawing your winnings due to your deposits predominantly coming from a payment method you are not using for withdrawals?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.


Public
Public
4 days ago

Dear granadomarcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
2 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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