Lucky Creek Casino Review

The player from Michigan claimed a deposit match bonus and won $4000, but after being informed of a maximum withdrawal limit due to the bonus rules, the casino allowed a $1000 withdrawal. The payment process has been delayed for almost a month and according to the player, the casino has stopped responding. The complaint was rejected as the player stopped responding.

The player won a 1.000$ dollars jackpot off a dollar and went to withdraw it. He was asked for verifications and requested 2 more withdrawals. The player had used his girlfriend's card without being aware that this could lead to verification problems. He was asked for a selfie with her card, authorization letter from his girlfriend, saying that he was allowed to use it. Still nothing changed and he had restrictions on his account due to verification.

The player requested $400 and it showed that the transfer to his bank had been completed. However, he hasn't received the money and contacted the support via emails. It is his second withdrawal so his ID had been previosly verified.

The player won $10.000 from a $30 deposit and requested 2 withdrawals, of $6000 and $4000, respectively. The casino asked him for a selfie and driving license verification. The next thing he knew - he was locked out from his account, was 'listed negative', and accused of breaching their t&c. His account is still closed and he haven't heard anything back from them.

The withdrawal of $3.200 had been processed but the player didn't receive his money in bitcoin. They would not give him a transaction tracking number and they kept saying that it would be paid in a few more days. Since then, he didn't have any more information.

The player requested $1.000 of his winnings and went through verification procedure. He talked to support multiple times, got his Bitcoin address verified Bitcoin address, and was told repeatedlythe that withdrawal had been successfully processed, yet, they refused to provide evidence from his Blockchain. At the end of April 2022, he still hasn't received his payment.

A player from the USA won in the casino and tried to make a withdrawal using bitcoin. He contacted the support and was told that the issue was sent to their finance department for investigation. A few days later, he was contacted and was told that he had to use wire-transfer, because that was how he had deposited. He tried around 5 times but either the transaction was not processed, or something was going wrong. He has refused any kind of extra information.

The player from the United States has requested a withdrawal three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The casino has not responded to this complaint and it was closed as "unresolved".

The player's withdrawal is delayed and limited due maximum win limit. The complaint has been closed as 'unresolved' because the casino has not provided us with any update or details regarding the player's issue, although we were informed that it is being investigated. Even two weeks after the casino was informed of the player's complaint, no progress has been made.

The player from the United States is experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The only payment method available to the player is to withdraw via Bitcoin, but the player is experiencing an issue when trying to enter their wallet address. The form does not seem to allow enough characters to be entered. The casino did not respond to this complaint so it was closed as 'unresolved'. The casino requested that the complaint be reopened as the payment had since been made to the player. The player confirmed that although they had experienced further issues, the matter was now resolved.

The player from the United States had her winnings from a free bonus confiscated as she had claimed multiple free coupons without making a deposit in between, which was in breach of the casino's Terms and Conditions. At Casino Guru, we believe that rules like the one that put this player in this situation should be enforced at software level so that players are not able to breach the T&C unintentionally. However, since this situation was exclusively related to free bonuses (i.e. bonuses were given to the player out of the casino's own goodwill, without the need for the player to place any additional deposits), this case was closed in favor of the casino.

The player from the United States had his winnings cancelled due to a rule forbidding a redemption of multiple consecutive Free Bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

The player struggled to withdraw as the casino kept changing the payment condition. The player was informed that there is a rule in the casino's Terms and Conditions defining a ratio of deposits (crypto/fiat) that has to be met to be able to withdraw the funds via BTC. The player confirmed that this issue was resolved and informed us about a new issue of non-credited deposits. Although he knew about the issue, he kept depositing to the casino and making it impossible to solve the problem, while he was able to resolve it directly with the casino's Customer Support. Since the main issue was resolved and the player stopped responding, we consider the complaint resolved.

The player from US accumulated winnings with a bonus. However, the player has been blocked since requesting a withdrawal. The complaint has been closed as 'unresolved' because the casino stopped responding and cooperating in resolving the complaint.

The player from the US played with a bonus. The casino confiscated his winnings after requesting a withdrawal. Since the player claimed 2 No Deposit bonuses in a row and later stopped responding, we were forced to reject this complaint.

The player from United States had their winnings cancelled and account suspended due to accusation of fraudulent activities. The issue was successfully resolved, the player eventually received their winnings with a delay.

The player 'EMEREFER' wanted to withdraw $8000 via bitcoin. The casino support told them to choose another method, however, the player refused to do so and wanted his money via bitcoin. There was no reaction nor reply to this complaint.

The player 'COBLEC86' claimed $75 free cash bonus, met the wagering requirements and requested a withdrawal. The casino support asked the player to deposit $20 in order to be able to cash out. The player deposited the requested amount, however, the casino started claiming that player hadn't met the wagering requirements. There were no updates from them.

The player 'PITTYJOAN', from Canada, won €730 and wanted to withdraw it. He sent required documents but almost two weeks later he still got no response from the casino and his emails were unreplied as well. There were no more updates since then.

The player 'CHEVMAN' made a deposit of $50 via e-transfer but it wasn't credited to his casino account. Player contacted to support explaining the situation and providing bank proof, however, the casino claimed that they didn't recieve any amount from player. There were no more updates since then.

The player 'Johng1966' initially requested a withdrawal of $200 and provided all required documents. Later, he logged in to his account and saw that the requested amount had moved from the 'pending' category back to his casino account. He decided to play the left amount and close his account afterwards. However, his balance went up to $4500 and he tried to contact the live chat about it but a popup window informed him the chat was too busy and someone would get back to him. His balance of $4500 showed available for withdrawal, but when the casino contacted him, they said he was only entitled to withdraw $1000 from 4500$. There has been no more updates since then.

The player from United States has requested a withdrawal of bonus winnings. Unfortunately, withdrawal has been declined. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has been anticipating instant withdrawal transfers. Unfortunately, the transaction takes longer than it was advertised. The issue was eventually resolved, the player received his winnings.

The player requested a withdrawal and sent all the necessary documents for account verification. Later on, the casino asked him to provide the documents once more, so he did. After that, the casino stopped communicating with the player and the complaint remained unsolved.

The player wasn't able to withdraw his winnings from the bonus he had forfeited and his account was blocked. The casino said that his name was listed on an unfavorable list and their decision was final. There's no other information available ever since then.

The player requested a withdrawal that became delayed for an unknown reason. The casino claimed of expediting the payout but if they did, it should've arrived already. We're not sure whether the player received his winnings or not.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

Joel from the United States has a problem with his withdrawal. The casino asked him for verification even though they already had all the necessary documents, and later reversed the withdrawal because of an exceeded 48-hour limit.

Right after the player won a jackpot, his game froze and he got logged out. The casino said they would pay him once the system would reboot but later on, when he chatted with them, they said he won't receive his winnings because there was no such a bet history in his account. The player asked them for proof but they refused to send any and closed their account. They did send the player their deposit money back. No more information is available ever since then.

The player played with a no deposit bonus and managed to win about €340. When he made a withdrawal request, his winnings were cancelled. The player received the bonus despite the fact that all casino bonuses are restricted in Spain. We closed this complaint as per the player's request.

A player from Ukraine checked the casino's rules to see if their country was restricted and when they found out it wasn't, they accepted a bonus and started playing. But when they wanted to withdraw their winnings, casino denied that request and confiscated all their money. No other information is available.

The player from the United States has struggled with withdrawal issues for 3 weeks with several banking difficulties. Her first bank didn't accept wire transfers according to the casino, she had to sign up for one of their approved banks, but all her attempts to get her withdrawal to the new bank account have failed. The issue has been resolved successfully.

The player from the US completed a bonus requirement and tried to withdraw $1,200 in winnings. However, the casino operator stated that $300 was being deducted due to the bonus situation. The player is seeking full withdrawal, claiming that she fully completed the bonus requirement. After studying casino rules, it has come to light that maximum possible winnings could be 1000$ which player has received. Therefore, complaint has been considered resolved.

The player's deposit has not arrived in his casino account for more than 2 weeks. There was no response from the casino so the complaint was closed as 'unresolved'. Shortly after, the casino requested that the complaint be reopened and stated that the deposited amount had been credited to the player's account. This was confirmed by the player so the complaint was reclassified as 'resolved'.

The player from United States deposited funds to his gaming account via Bitcoin, but the funds seemed to be lost. The casino was notified about the player's complaint and a month later, the missing funds were credited to the his account. The complaint was closed as 'resolved'.

The player complains that his bank is not able to process his withdrawals via checks due to no funds in the casino’s bank account. He contacted the casino explaining his issue, but didn’t receive any response.

The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player's deposit was credited to their account and the issue was resolved.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as 'solved'.

The player from the United States won $5000 in a casino. After receiving half of the amount, the casino voided the remaining when he tried to cash out the next week. The issue has been resolved successfully.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Lather, the player confirmed that the case was resolved.