Lucky Creek Casino - Player's winnings have been confiscated.

They gave me a bonus for Christmas a $20 on my account I played the $20 through their 1,200 points to complete the bonus and then my winnings I have continued to what you win up to $600 then I tried to cash out so while my money was withdrawal they applied another bonus for referring a friend to the casino and I played through that bonus then I tried to withdraw my money and they said that I can't play two back-to-back bonuses for a voids my winnings

Dear Jason,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether the casino confiscated all of your winnings or only from one of these bonuses (Christmas or referral bonus)?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

they took all my winnings told me I can't play back to back bonuses.I forfeited one of the bonuses so meaning I only played the one bonus

Thank you for your reply, Jason. Could you please clarify whether both of these offers were no-deposit bonuses?

Yes they were no deposit bonuses.the first bonus I was sent an e-card for some Christmas surprise. It said to get ahold of the casino and ask for my surprise. So I did and they gave me 20.00$. I had to play thru $1200.00 for the bonus. Because you can't cashout with an active bonus. So when I met the requirements of the bonus I was ahead 600.00$. I cashed out my winnings and they had my winnings in transfer pending. So my account was at 0.00. This was thru the holidays so they said it was taking longer. Well I wanted to play so I did a reversal withdraw on like 60.00. So now I have 540.00 pending transfer. From that 60.00 I won again and tried to cashout 100.00. So I have a pending 540.00 and a pending 100.00 withdraw. I'm like this casino is pretty cool so I refer a friend to the casino and they gave me a 20.00 referral bonus. Okay I play the bonus. Bam they say my winnings are voided because I played back to back bonuses. And took my winnings. That's some b.s.

Unfortunately, this is standard practice, and claiming two No Deposit bonuses in a row is prohibited by most casinos. Not all casinos can enforce this on a software level. I am sorry, but we are not able to help you in this case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Jason,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, based on all the available information, and because the player stopped responding we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.