HomeComplaintsLucky Creek Casino - Player’s account has been suspended.

Lucky Creek Casino - Player’s account has been suspended.

Amount: €150

Lucky Creek Casino
Safety Index:Below average
Submitted: 02 Sep 2020 | Case closed : 17 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Denmark had the account blocked after requesting a withdrawal of No Deposit bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

won 150 euro from a no deposit bonus, tried to withdraw but they suspended my account and kept the winnings.


Don't ever deposit money to this site, go for the bonus and hope you get withdrawal approved.


The site should have 0 stars

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4 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions to see if Denmark is listed between restricted jurisdictions for free bonuses, which is not the case https://www.luckycreek.com/terms-and-conditions, the only restriction I have found is the following one:

"A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made). Exception: To players playing from Denmark and Greece a maximum withdrawal amount of $50 applies."

Could you please advise if you received any explanation from the casino why your winnings have been confiscated and account blocked? Have you redeemed any free/No Deposit bonus in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Kbenthun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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